Through selective listening, a CSR discovers important information that may alter his or her opinion and actions during customer service exchanges.
Correct Answer:
Verified
Q9: The three listening levels discussed in the
Q10: Active listening requires the energy and discipline
Q11: A few strategies to use when practicing
Q12: Restating or paraphrasing what the speaker says
Q13: Receiving customer feedback is advantageous because it
Q15: Responsive feedback such as, "I had a
Q16: Even the best communicators can occasionally create
Q17: Two positive things happen when you practice
Q18: Listening is hard work because as you
Q19: Level 1 listeners view listening as an
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents