Level 1 listeners view listening as an opportunity to gather new and useful information.
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Q14: Through selective listening, a CSR discovers important
Q15: Responsive feedback such as, "I had a
Q16: Even the best communicators can occasionally create
Q17: Two positive things happen when you practice
Q18: Listening is hard work because as you
Q20: A level 3 listener often daydreams or
Q21: Most people have difficulty listening effectively when
A)
Q22: When a listener responds by telling someone
Q23: What can CSRs do to become better
Q24: Seeking to understand the other person's position
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