Two positive things happen when you practice active listening: the customer senses you care, and you gain a more comprehensive picture of the service situation.

Question

Quizplus · Accepted Answer

Active listening involves paying full attention to the customer and acknowledging their concerns or needs. When you practice active listening, the customer can sense that you genuinely care about their situation, which can help to build trust and rapport. Additionally, active listening allows you to gather more information about the service situation, which can help you to better understand the customer's needs and identify potential solutions.

Two Positive Things Happen When You Practice Active Listening: the Customer