What can CSRs do to become better listeners while non-native customers are speaking?
A) Avoid making judgments about incorrectly accented speech.
B) Be a patient listener.
C) Don't pretend to understand.
D) All of the above.

Question

Quizplus · Accepted Answer

All of the options mentioned are important for CSRs to become better listeners while non-native customers are speaking. They should avoid making judgments about the accent, be patient listeners, and refrain from pretending to understand if they are not able to comprehend the customer's message. These strategies will help create a positive communication environment, build rapport with the customer, and minimize misunderstandings.

What Can CSRs Do to Become Better Listeners While Non-Native