The major elements of body language include eye contact, voice, smiling, posture, and gestures.
Correct Answer:
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Q1: Those who wish to move ahead in
Q2: Workers today dress more formally on the
Q3: Most companies find it to be beneficial
Q5: Head covers that are required for religious
Q6: Most people do not draw impressions about
Q7: Most workplaces today do not allow the
Q8: The degree of formality required in a
Q9: It is common for employees to feel
Q10: CSRs must understand their own body language
Q11: Because lifestyles are more informal and relaxed
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