CSRs must understand their own body language because controlling nonverbal signals can improve their image and increase their success with customers.
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Q5: Head covers that are required for religious
Q6: Most people do not draw impressions about
Q7: Most workplaces today do not allow the
Q8: The degree of formality required in a
Q9: It is common for employees to feel
Q11: Because lifestyles are more informal and relaxed
Q12: A type of non-spoken communication that includes
Q13: Because people dress so differently, most dress
Q14: Body language communicates our attitudes to customers,
Q15: According to the Equal Employment Opportunity Commission
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