A type of non-spoken communication that includes tone of voice, eye movement, posture, hand gestures, and facial expressions is called
A) business etiquette.
B) personal space.
C) body language.
D) soft skills.
Correct Answer:
Verified
Q7: Most workplaces today do not allow the
Q8: The degree of formality required in a
Q9: It is common for employees to feel
Q10: CSRs must understand their own body language
Q11: Because lifestyles are more informal and relaxed
Q13: Because people dress so differently, most dress
Q14: Body language communicates our attitudes to customers,
Q15: According to the Equal Employment Opportunity Commission
Q16: The ability to appreciate and respect cultural
Q17: Body language, such as tone of voice,
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