Body language communicates our attitudes to customers, and always reinforces the words we use.
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Q9: It is common for employees to feel
Q10: CSRs must understand their own body language
Q11: Because lifestyles are more informal and relaxed
Q12: A type of non-spoken communication that includes
Q13: Because people dress so differently, most dress
Q15: According to the Equal Employment Opportunity Commission
Q16: The ability to appreciate and respect cultural
Q17: Body language, such as tone of voice,
Q18: Workers agree that comfortable clothes and a
Q19: Recommended business casual dress code allows jeans,
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