Because lifestyles are more informal and relaxed in today's society, good manners are not as appreciated as they once were and are not essential skills for success.
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Q6: Most people do not draw impressions about
Q7: Most workplaces today do not allow the
Q8: The degree of formality required in a
Q9: It is common for employees to feel
Q10: CSRs must understand their own body language
Q12: A type of non-spoken communication that includes
Q13: Because people dress so differently, most dress
Q14: Body language communicates our attitudes to customers,
Q15: According to the Equal Employment Opportunity Commission
Q16: The ability to appreciate and respect cultural
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