Question 1

At a minimum, your e-commerce Web site must provide an FAQ page and links to downloadable product user manuals to promote customer support and service.

Accepted Answer

While an FAQ page and links to downloadable product user manuals can enhance customer support and service, they are not the minimum requirements for an e-commerce website. Essential elements typically include product listings, a shopping cart, and secure payment options.

Question 2

A fulfillment house provides inventory management, order picking and packaging, and shipping services to other businesses, such as online stores.

Accepted Answer

A fulfillment house is a third-party logistics provider that offers order fulfillment services to businesses. This includes managing inventory, picking and packaging orders, and shipping them to customers.

Question 3

Dairy.com, an online marketplace for the dairy industry, is a real-world example of _________________________ e-commerce.

Accepted Answer

The answer of Dairy.com, an online marketplace for the dairy...

Question 4

Drop ship is one e-commerce choice for small businesses that do not want to tie up cash in an inventory of products or incur additional expenses for order fulfillment.

Accepted Answer

Drop ship allows businesses to sell products without having to keep an inventory or incur additional costs for fulfillment.

Question 5

You must take care to ensure that your customers' personally identifiable and payment information is transmitted securely across a payment gateway and is secure from hackers who might breach your Web site.

Accepted Answer

It is essential to ensure the security of customers' personally identifiable and payment information while transmitting it through a payment gateway and protecting it from potential breaches by hackers to maintain their trust and establish a secure transaction environment.

Question 6

One-time setup, monthly access, and per-transaction fees are all associated with a(n) _________________________.

Accepted Answer

The answer of One-time setup, monthly access, and per-transaction fees...

Question 7

Before getting involved in e-commerce, your small business must have all the resources - time, money, accounting and technical staffs, and so forth - necessary to create a product catalog, get approved for and open a merchant account, design and develop in-house shopping cart software, identify and connect with a payment processor and payment gateway system, and then tie sales and payments into your business's back office and order fulfillment systems.

Accepted Answer

While it's important to have resources for e-commerce, many of these specific requirements, such as developing in-house shopping cart software or creating a product catalog from scratch, can be managed with existing e-commerce platforms (like Shopify, WooCommerce, etc.) that simplify or automate many of these processes. Businesses can start with more manageable resources and scale up as needed.

Question 8

You can apply for a merchant account at a financial institution that specializes in e-commerce transactions by providing information about your online business, such as the type of credit cards you will accept and your business and/or personal credit history.

Accepted Answer

This statement is true. When applying for a merchant account, you will typically need to provide information about your online business and your credit history in order to be approved.

Question 9

An all-in-one e-commerce solution generally includes, at minimum, Web page templates, a shopping cart, access to a payment process and payment gateway system, and an account in which to receive funds.

Accepted Answer

An all-in-one e-commerce solution typically includes all of the mentioned components, making it a comprehensive solution for online business transactions.

Question 10

An online credit card payment increases the risk of a chargeback.

Accepted Answer

Online credit card payments are considered "card not present" transactions, meaning the cardholder is not physically present to confirm the purchase. This increases the risk of fraudulent transactions and chargebacks.

Question 11

A(n) _________________________ is a network that connects payment processors, credit card companies, and financial institutions, as shown in the accompanying figure.

Accepted Answer

The answer of  A(n) _________________________ is a network that...

Question 12

Some online business sites customize their offerings by engaging in multiple types of _________________________ relationships.

Accepted Answer

The answer of Some online business sites customize their offerings...

Question 13

A(n) _________________________ is a business that verifies, authorizes, and processes secure credit card transactions in real time.

Accepted Answer

The answer of A(n) _________________________ is a business that verifies,...

Question 14

_________________________ e-commerce transactions actually dominate the online marketplace.

Accepted Answer

The answer of _________________________ e-commerce transactions actually dominate the online...

Question 15

During the _________________________, your customer must enter applicable name, address, and payment information.

Accepted Answer

The answer of During the _________________________, your customer must enter...

Question 16

_________________________ is the real-world e-commerce site most often associated with the consumer-to-business (C2B) e-commerce business model.

Accepted Answer

The answer of _________________________ is the real-world e-commerce site most...

Question 17

Quick and efficient communication between buyer and seller is one of the prime advantages of conducting business transactions online.

Accepted Answer

Online transactions allow for instant messaging, email, and other digital communication methods that make it easy for buyers and sellers to communicate quickly and efficiently.

Question 18

An e-commerce _________________________ identifies the revenue-generation processes for a business involved in e-commerce.

Accepted Answer

The answer of An e-commerce _________________________ identifies the revenue-generation processes...

Question 19

A helpful way to look more closely at the types of businesses involved in e-commerce is to identify how the businesses generate their _________________________.

Accepted Answer

The answer of A helpful way to look more closely...

Question 20

The card not present/card holder not present risk associated with online credit card payments typically results in a lower discount rate for e-commerce merchant accounts.

Accepted Answer

The card not present/card holder not present risk associated with online credit card payments typically results in a higher discount rate for e-commerce merchant accounts due to the increased risk of fraud and chargebacks.

Quiz 11: Expression Web E-Commerce Feature - E-Commerce