Question 1

A(n) _______ statement is one in which the speaker's meaning is vague or unclear.

Accepted Answer

An ambiguous statement is one in which the meaning is unclear or open to interpretation. A paraphrase involves restating a message in different words, a message discrepancy refers to a difference between what is said and what is meant, and a redundant statement is one that unnecessarily repeats information.

Question 2

Becoming skillful in _______ involves a conscious effort to select your behavior for a given situation rather than allowing habit or emotions to determine what you say and do.

Accepted Answer

Interpersonal relations involve deliberate and intentional choices in terms of behavior and communication with others. This requires awareness of one's own emotions and reactions as well as the ability to regulate them in order to respond appropriately in different social situations. Nonverbal behavior, selective observing, and interpretation are also important skills, but they do not necessarily involve as much conscious effort to select behavior in the moment.

Question 3

Which factor can cause a statement to be ambiguous?

Accepted Answer

All of the factors listed (multiple meanings of words, poor word choice, unclear pronoun references) can contribute to ambiguity in a statement.

Question 4

A(n) _______ of what is said can cause the listener to "read into" the message something the speaker did not intend.

Accepted Answer

The answer of A(n) _______ of what is said can...

Question 5

Paying attention to patients' nonverbal behavior is important for health care professionals because _______

Accepted Answer

Nonverbal behavior can often convey important messages that may not be expressed verbally, such as pain or discomfort. Being attentive to these cues can help health care professionals provide better care and address the patient's needs. While all people are different and not always say what they mean, these factors do not specifically relate to the importance of paying attention to nonverbal behavior in health care. The statement about becoming more aware of one's own nonverbal behavior is also not directly relevant to the question.

Question 6

Match between columns
                        Premises: Lisa rolls her eyes and sighs when she learns she is scheduled to work late.
Your significant other slams the door and drives away, tires screeching.
A young child clings to her mother in an unfamiliar place.
A worker whistles to himself as he goes about his duties.
A patient bites his lips as he awaits the results of a medical test.
Harry looks you in the eye and shakes your hand with a firm, even grasp.
A coworker smiles and waves at you across the parking lot.
Mary's face is buried in her hands; her shoulders are shaking.
Joe shakes his fist at a driver who cuts him off in traffic.
A businessman in the waiting room taps his foot and looks repeatedly at his watch.

Accepted Answer

The Answer of friendliness and happiness and anger and resentment is...

Question 7

Match between columns
                        Premises: When a statement is vague, unclear, or could have more than one possible meaning, it is _______.
We often notice some details of a situation while completely missing other details. This tendency is known as _______.
An _______ is accepting of something as fact without any evidence or proof.
Poor _______ when speaking can make it difficult for a listener to understand your  words.
An _______ means thinking that something will occur, sometimes causing the listener to "read into" a message something that the speaker did not intend.
One way to check that you understand a message is to _______, or restate the message in your own words.
_______ communication refers to the tone of voice, volume, and rate of speaking.
Nonverbal communication may include _______, or how a person stands, as well as changes in facial expression, body movements, and hand movements.
If you are unsure what someone means, ask for _______ rather than trying to guess.
An example of _______ in verbal and nonverbal messages is the crying patient who says, "I'm all right. I feel fine."

Accepted Answer

The Answer of Expectation and Enunciation and Paraverbal and Clarification is...

Question 8

You notice that Sophia often looks down when one of her supervisors speaks to her. In fact, she seldom makes eye contact unless she is speaking to someone she knows well. Give a tentative interpretation of Sophia's behavior.

Accepted Answer

The answer of You notice that Sophia often looks down...

Question 9

A 16-year-old patient goes to the clinic for a pregnancy test. The nurse tells her, "I'm sorry honey, the result is positive. You're pregnant." What assumption is the nurse making about the patient?

Accepted Answer

The answer of A 16-year-old patient goes to the clinic...

Question 10

A nurse needs to obtain a urine sample from a 6-year-old patient. She asks the child to "tinkle" in a paper cup. The child stares at her, confused. How could the nurse clarify her message to the child?

Accepted Answer

The answer of A nurse needs to obtain a urine...

Question 11

Write a paragraph describing several steps you can take to more accurately interpret another person's nonverbal behavior and to reduce the risk of misinterpretation.

Accepted Answer

The answer of Write a paragraph describing several steps you...

Question 12

A young woman in her first trimester of pregnancy goes to her doctor after experiencing heavy bleeding. After examining the woman and finding that she has miscarried, the doctor states that she has had a "spontaneous abortion." The young woman becomes very upset because her family believes that abortion is a sin. Explain the breakdown in communication that has occurred and how it could be corrected.

Accepted Answer

The answer of A young woman in her first trimester...

Question 13

List several ways you can help your message be understood clearly by the listener.

Accepted Answer

The answer of List several ways you can help your...

Question 14

List ways to avoid ambiguity when you speak.

Accepted Answer

The answer of List ways to avoid ambiguity when you...

Question 15

Noah glances at his watch repeatedly while you are telling him about a difficult patient you had to deal with. What might Noah's behavior signify?

Accepted Answer

The answer of Noah glances at his watch repeatedly while...

Question 16

A person's stance means _______

Accepted Answer

The answer of A person's stance means _______
...

Question 17

Explain how assumptions held by either the speaker or the listener can cause breakdowns in communication.

Accepted Answer

The answer of Explain how assumptions held by either the...

Question 18

Describe a pattern of nonverbal behavior you have noticed in yourself. Describe your behavior and discuss what it reveals about your emotions at the time.

Accepted Answer

The answer of Describe a pattern of nonverbal behavior you...

Question 19

Describe strategies to help you "hear" others more accurately.

Accepted Answer

The answer of Describe strategies to help you "hear" others...

Question 20

Jessica sighs and rolls her eyes each time she learns that her department has a new procedure to learn or an additional duty to perform. What does her nonverbal behavior suggest about her attitude toward her job?

Accepted Answer

The answer of Jessica sighs and rolls her eyes each...

Quiz 15: Practicing Effective Communication