Telling a customer what he or she wants to hear regardless of whether or not it is true is okay, as long as the customer doesn't discover you were dishonest.

Question

Quizplus · Accepted Answer

This statement promotes unethical behavior and is false. Providing false information to a customer can harm the business's reputation and lead to legal and financial consequences if discovered. It is always best to be honest with customers and manage their expectations.

Telling a Customer What He or She Wants to Hear