_____ includes all the things you are saying to yourself as you work with a customer and complete your tasks.
A) Self-talk
B) Honesty
C) Appreciation
D) Empathy

Question

Quizplus · Accepted Answer

Self-talk refers to the internal dialogue that happens within a person's mind, including the thoughts and beliefs they have about themselves, others, and the situation. In the context of customer service, positive self-talk can help a representative remain calm, confident, and empathetic when interacting with customers, while negative self-talk can lead to frustration, impatience, and a lack of professionalism. Therefore, it is important for customer service representatives to be mindful of their self-talk and actively work to cultivate a positive and supportive inner voice.

_____ Includes All the Things You Are Saying to Yourself