Which of the following elements demonstrates attentiveness to the customer and allows you to gain critical information necessary for your task?
A) Courteousness
B) Responsiveness
C) Open-mindedness
D) Effective listening

Question

Quizplus · Accepted Answer

Effective listening is the element that demonstrates attentiveness to the customer and allows you to gain critical information necessary for your task. Courteousness demonstrates politeness and respect, but it may not necessarily lead to gaining critical information. Responsiveness shows the ability to take action but does not guarantee attentiveness to the customer's needs. Open-mindedness allows for flexibility in thinking, but it does not necessarily lead to gathering critical information from the customer.

Which of the Following Elements Demonstrates Attentiveness to the Customer