All of the following should be considered customers of the pharmacy, EXCEPT
A) nurses who call in prescriptions
B) doctors
C) store manager
D) customers
Correct Answer:
Verified
Q19: Verbal expressions or body language expressing that
Q20: Generally, Anglo-Saxon Americans require more
A) physical contact
B)
Q21: A lack of feeling, emotion, interest, or
Q22: Elderly patients
A) are always frail or confused
B)
Q23: A lack of feeling, emotion, interest, or
Q25: A conflict occurs in the pharmacy with
Q26: Shifting one's own unacceptable feelings onto another
Q27: With an angry patient, you should always
A)
Q28: Responding to a perceived threat or conflict
Q29: When dealing with a seriously ill patient,
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