A conflict occurs in the pharmacy with a customer over the price of a prescription. After explaining to the patient that the particular prescription is not covered by his medical insurance, the patient becomes irate and threatens to sue the pharmacy. The next step the technician should take is

Question

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The best option is to ask the pharmacist to talk to the patient as they are more knowledgeable and experienced in dealing with such matters. The pharmacist can provide the patient with alternative options, such as contacting their doctor to switch to a different medication or helping the patient find resources for financial assistance. It is not necessary to call the police or tell the patient to leave the premises at this point, as this situation can be resolved through communication and problem-solving. Giving the patient the prescription and calling the insurance company may not be effective in resolving the issue.

A Conflict Occurs in the Pharmacy with a Customer Over