Jay is a polite, helpful, conscientious employee who often helps his fellow auto sales representatives make sales and is popular with customers due to his customer service orientation. Based on his performance appraisal, which is focused on sales, Jay is being fired because he has not sold enough cars this month. What is the problem at the root of his poor performance appraisal?
A) criterion contamination
B) lack of reliability
C) criterion deficiency
D) lack of relevance

Question

Quizplus · Accepted Answer

The root problem of Jay's poor performance appraisal is criterion deficiency, as his appraisal is solely focused on sales and does not take into account his helpfulness and customer service skills. The appraisal criteria fail to accurately reflect Jay's overall job performance.

Jay Is a Polite, Helpful, Conscientious Employee Who Often Helps