Which of the following aspects is directly responsible for determining the zone of tolerance of customers?

Question

Quizplus · Accepted Answer

The importance of each service quality dimension is directly responsible for determining the zone of tolerance of customers. The zone of tolerance refers to the range of service quality that customers are willing to accept and still be satisfied with a particular service. The importance of each service quality dimension varies among customers and is influenced by their individual needs and preferences. Therefore, it is important for businesses to identify which service quality dimensions are most important to their customers in order to determine their zone of tolerance and provide service that meets or exceeds their expectations.

Which of the Following Aspects Is Directly Responsible for Determining