The mission statement for a quality function would best focus on:

Question

Quizplus · Accepted Answer

A quality function should focus on companywide and departmental activities that collectively result in product and/or service quality. This encompasses all aspects of the organization that impact quality, including processes, systems, and people. Focusing solely on reducing defects or assessing the performance of production workers is too narrow of a scope for a quality function. Leading small teams is important, but it should be viewed as a means to achieve the larger goal of enhancing overall product and/or service quality.

The Mission Statement for a Quality Function Would Best Focus