All except one of the following could be a process goal for a for-profit service organization. Which one?

Question

Quizplus · Accepted Answer

Discipline any employee who fails to meet the service standards of the organization is not a process goal as it is related to personnel management and should be a part of the organization's HR policies rather than a process goal. A process goal should be related to improving the efficiency and effectiveness of a specific process within the organization. A, B, and C are all valid process goals for a for-profit service organization. A relates to ensuring that the service design meets industry safety standards, B relates to ensuring that the service delivered produces a profit, and C relates to continuous process improvement.

All Except One of the Following Could Be a Process