Question 1

Manufacturer O has received a merger proposal from Manufacturer K. There is concern among the senior management of Manufacturer O that regulations could shift in the future, prompting Manufacturer K to move headquarters elsewhere and close operations at the current Manufacturer O site. In assessing the proposal limitations and as part of identifying enterprise limitations, a culture assessment is completed. As part of this work, what else would the BA perform?

Accepted Answer

A culture assessment would be complemented by a stakeholder impact and operational analysis to understand how the merger might affect various stakeholders and the operations at Manufacturer O.

Question 2

During the testing phase, a new requirement surfaced and the stakeholder asked the developer to modify the code without informing the business analyst (BA). The BA became aware of the new functionality after a defect was raised against another component of the design. The BA can keep this situation from occurring in the future by creating a:

Accepted Answer

A change control process ensures that all changes are documented, reviewed, and approved by relevant stakeholders, including the business analyst, preventing unauthorized changes and ensuring all parties are informed.

Question 3

After the implementation of a new financial solution, the business analyst (BA) observes that the performance of a solution does not meet the anticipated benefits detailed in the original business case. What is a technique the BA can use to understand the reason for this?

Accepted Answer

The answer of After the implementation of a new financial...

Question 4

A Business Analyst (BA) is tasked with presenting the requirements for an auto insurance product to domain and implementation subject matter experts (SMEs). What requirements viewpoints should be used by the BA?

Accepted Answer

D  The Logical Data Model (A) and Business Process Model (D) are essential for presenting requirements. The Logical Data Model helps in understanding the data requirements and relationships, while the Business Process Model illustrates the processes and workflows involved in the insurance product.

Question 5

Several commercial-off-the-shelf (COTS) software packages exist that would enable the business analyst (BA) to meet the needs of the business. For the potential design option the BA included one of the COTS packages as a solution approach. What kind of solution approach is this?

Accepted Answer

The solution approach of including a COTS package is a "Purchase" because it involves buying an existing software product to meet business needs.

Question 6

Company A has been engaged to provide solution software to Company B as part of a combined service offering to Company C. This initiative requires a sub-project for Companies A and B to learn Company C's statutory requirements, a sub-project for Company A to write custom functionality for the solution, and a sub-project for Company B to develop infrastructure and support for the solution as well as the main project of implementation and cutover from Company C's current data processing solution to the service from Company B. How does the business analyst (BA) assign requirements to the various solution components to ensure all objectives are met?

Accepted Answer

The answer of Company A has been engaged to provide...

Question 7

The stakeholder of a new product that is in early adaptive development has requested a change to an approved feature. How should the business analyst (BA) handle this change?

Accepted Answer

The change request process is the formal way to handle changes to an approved feature.

Question 8

A business analyst (BA) was developing an outline of the timing of business analysis activities with the project manager. What factors may impact the timing of the activities the BA is performing?

Accepted Answer

The answer of A business analyst (BA) was developing an...

Question 9

A service provider has seen significant erosion of its profit margin so engages an external consultancy firm to assess its business operations and recommend options to improve profitability. What is the first step that the business analyst (BA) will perform as part of this engagement?

Accepted Answer

The first step is to understand the current state and identify the reasons behind the erosion of profitability, which will inform any future recommendations.

Question 10

A business analyst (BA) is preparing a governance approach. The BA is trying to define the approval process. Which factors should the BA consider?

Accepted Answer

The answer of A business analyst (BA) is preparing a...

Question 11

A business analyst (BA) finds that the proposed solution has features used by a small group of stakeholders for business scenarios which may occur up to three times a year but require a high effort to implement. What should the BA recommend in this case?

Accepted Answer

The BA should recommend assigning it a lower priority for a future release since the feature is used infrequently and requires high effort to implement. This allows focusing on more critical features for the initial release.

Question 12

A business analyst (BA) is tasked with developing a business analysis plan and must decide the best approach to use. Which of the following factors would drive the decision towards an adaptive approach?

Accepted Answer

The answer of A business analyst (BA) is tasked with...

Question 13

A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics. What should be identified for the next step?

Accepted Answer

The answer of A business analyst (BA) is preparing for...

Question 14

A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?

Accepted Answer

The balanced scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals. It includes defining metrics to evaluate effectiveness.

Question 15

A business analyst (BA) is eliciting requirements to automate existing manual processes for fulfilling end users service requests. There is pressure from management to automate the process quickly using a commercial off-the-shelf (COTS) tool. The COTS solution has various modules including one for service request automation that has yet to be implemented in the organization. What is the BA's first step?

Accepted Answer

The answer of A business analyst (BA) is eliciting requirements...

Question 16

A corporation is experiencing poor financial performance and needs to change many aspects of its business strategy in order to become solvent again. A business analyst (BA) is conducting a feasibility analysis and analyzing resources required. The BA has identified the existing resources, the resources that need to be increased, and the required additional capabilities. What is the other dimension this analysis should indicate?

Accepted Answer

The answer of A corporation is experiencing poor financial performance...

Question 17

After determining that the enterprise culture was the driving force behind recent solution change decisions, a business analyst (BA) has decided to conduct an enterprise-wide cultural assessment. What information can the BA expect to learn from the results?

Accepted Answer

The BA can expect to learn whether there will be an organizational impact as a result of the change.

Question 18

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booking system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of idle time waiting for customers. What should the BA do next?

Accepted Answer

The answer of A business analyst (BA) is responsible for...

Question 19

In a requirements management effort, the business analyst (BA) has reviewed all the requirements and has completed assessing the various impacts of changes to some of the requirements. The BA is planning to share the impact of the changes to all the stakeholders and obtain a consensus in resolution of some of the changes. Which technique will help the BA obtain a resolution on the impact of the requirement changes?

Accepted Answer

The answer of In a requirements management effort, the business...

Question 20

While working on a major project to replace the billing mechanism at a bank, a major change in scope is discussed. Which approach does the business analyst (BA) use to help determine the formality of the assessment process to be followed to understand the impacts of the scope change?

Accepted Answer

The answer of While working on a major project to...

Exam 1: Certified Business Analysis Professional