Question 1

What type of change do you need before you can obtain a behavior change?
A) Lifestyle
B) Internal
C) Vocabulary
D) Management

Accepted Answer

C

Question 2

Quality of a walkthrough depends on preparation by participants.

Accepted Answer

Preparation by participants ensures they understand the material, can provide meaningful feedback, and contribute effectively to the walkthrough process.

Question 3

In quantifying risk, the term RE represents __________
A) Risk Expense
B) Related Expense
C) Risk Exposure
D) Risk Estimation

Accepted Answer

Risk Exposure (RE) refers to the potential loss or impact that an organization might face due to a particular risk.

Question 4

Quality assurance is the process by which product quality is compared with applicable standards, and the action taken when nonconformance is detected.

Accepted Answer

Quality assurance involves evaluating products against standards and implementing corrective actions if they do not meet those standards.

Question 5

Productivity is increased if value is added to a product.

Accepted Answer

Adding value to a product can enhance its appeal, functionality, or efficiency, leading to increased productivity by making the product more desirable or useful.

Question 6

An angry person is more likely to tell you symptoms than the real problems.

Accepted Answer

An angry person may focus on expressing their emotions and immediate grievances rather than addressing the underlying issues causing their anger.

Question 7

Pick the best tactic to use in constructive criticism to help the worker understand his or her solution to the criticism.
A) Criticize the individual rather than the product, because the individual creates problems with the product.
B) Be prepared to help your subordinate improve his or her performance.
C) Do it in public, while others are listening, so they too can learn from other people's mistakes.
D) Explain to the employee what will happen to his or her career if the employee's behavior doesn't change.

Accepted Answer

Being prepared to help your subordinate improve his or her performance is a constructive approach, as it focuses on providing support and guidance to help the employee grow and improve, rather than just pointing out faults.

Question 8

The more common benefits associated with a service-level agreement are:
A) Establish two-way accountability
B) Make complaining easy
C) Provide the basis for an IS budget
D) When Testing is over it becomes QA

Accepted Answer

The answer of The more common benefits associated with a...

Question 9

Function points measure the lines of code.

Accepted Answer

The answer of Function points measure the lines of code....

Question 10

The receivers of an information systems service are known as users.

Accepted Answer

In information systems, the individuals or entities that utilize the services provided by the system are commonly referred to as users.

Question 11

The term "Defect" is related to the term "Fault" because a fault is a defect, which has not yet been identified.

Accepted Answer

A fault is a defect that has not yet been identified.

Question 12

Leadership evaluations are based upon the appropriateness, effectiveness and extent of the executives' and of the company's involvement in relation to the size and type of business.

Accepted Answer

Leadership evaluations often consider how well executives' actions align with the company's goals, the effectiveness of their strategies, and their involvement relative to the business's size and type.

Question 13

You should always listen attentively to your customer and never ask them to further explain what they mean.

Accepted Answer

Listening attentively is important, but asking customers to clarify their points ensures better understanding and helps address their needs more effectively.

Question 14

Which of the processes includes all activities of the performing organization that determines policies and responsibilities of a project?
A) Performance quality control
B) Performance plan management
C) Project quality management
D) Quality control management

Accepted Answer

Project quality management includes all activities of the performing organization that determine policies and responsibilities related to quality in a project.

Question 15

Quality and quality assurance are synonymous.

Accepted Answer

Quality refers to the standard of a product or service, while quality assurance involves the processes to ensure that standard is met.

Question 16

Configuration management can be applied to non-test changes.

Accepted Answer

Configuration management can be applied to any changes, including non-test changes, to ensure consistency and control over the system's configuration.

Question 17

The ______________ is an application of process management and quality improvement concepts to software development and maintenance.
A) Malcolm Baldridge
B) ISO 9000
C) SEI/CMM
D) QS14000

Accepted Answer

The SEI/CMM (Software Engineering Institute/Capability Maturity Model) is specifically designed for process management and quality improvement in software development and maintenance.

Question 18

A latent defect is the same as a fault.

Accepted Answer

A latent defect is a hidden defect that is not readily apparent upon inspection. A fault is a flaw or imperfection that can cause a product to malfunction. While latent defects and faults are both types of defects, they are not the same thing.

Question 19

What is the relationship between testing and quality assurance?
A) QA is part of a complete testing process
B) Testing and QA are two terms for the same thing
C) Testing is part of a complete QA process
D) When Testing is over it becomes QA

Accepted Answer

Testing is a subset of the broader quality assurance process, which encompasses all activities aimed at ensuring the quality of a product, including planning, design, and evaluation.

Question 20

The average time between consecutive failures in a system or component during a specified period is known as the mean time between failures (MTBF).

Accepted Answer

MTBF is a reliability metric that measures the average time elapsed between failures of a system or component, indicating its reliability over a specified period.

Exam 2: CSTE Certified Software Test Engineer (CSTE)

What type of change do you need before you can obtain a behavior change?

Quality of a walkthrough depends on preparation by participants.

In quantifying risk, the term RE represents __________