A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)

Question

Quizplus · Accepted Answer

Look-ahead Interflow and Enhanced Look-ahead Interflow are features that help distribute calls across multiple sites to ensure calls are answered promptly, reducing wait times.

A Customer Has Calls Coming into Their Contact Center Constantly