A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 6025 with vector 102, and Allow VDN Override is set to no. Which VDN would be used for BSR Available Agent Strategy?

Question

Quizplus · Accepted Answer

When "Allow VDN Override" is set to yes on the initial VDN (6023), it allows the call to use the VDN's settings for BSR (Best Service Routing) even after interflowing to another VDN. Since VDN 6025 has "Allow VDN Override" set to no, it will not override the initial VDN's settings. Therefore, VDN 6023 is used for the BSR Available Agent Strategy.

A Call Enters the System on Primary VDN 6023 That