Which one of the following is the BEST description of a major incident?
A) An incident which is so complex that it requires root cause analysis before a workaround can be found
B) An incident which requires a large number of people to resolve
C) An incident logged by a senior manager
D) An incident which has a high priority or a high impact on the business

Question

Quizplus · Accepted Answer

A major incident is typically characterized by its high priority or significant impact on the business, requiring immediate attention and resolution.

Which One of the Following Is the BEST Description of a Major