Which one of the following is the BEST description of a service level agreement (SLA)?
A) The part of a contract that specifies the responsibilities of each party
B) An agreement between the service provider and an internal organization
C) An agreement between a service provider and an external supplier
D) An agreement between the service provider and their customer

Question

Quizplus · Accepted Answer

An SLA is a formal agreement between a service provider and their customer that defines the level of service expected from the service provider.

Which One of the Following Is the BEST Description of a Service