Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary
2) Check that the user is satisfied with the outcome
A) 1 only
B) Both of the above
C) 2 only
D) Neither of the above

Question

Quizplus · Accepted Answer

Both checking the incident categorization and ensuring user satisfaction are important steps in the incident closure process to ensure accurate records and user contentment.

Which of the Following Should Be Done When Closing an Incident