Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
A) Service Operation
B) Capacity Management
C) Service Design
D) Availability Management

Question

Quizplus · Accepted Answer

These activities are part of Service Operation, which focuses on the day-to-day management of IT services and ensuring they meet agreed service levels.

Gathering Data, Monitoring Performance and Assessing Metrics in Order to Facilitate