What MAIN factors are considered to assess the priority of an incident?
A) The urgency and impact
B) The impact and complexity
C) The cost and urgency
D) The complexity and cost
Correct Answer:
Verified
Q420: Which stage of the service lifecycle identifies,
Q421: Which statement about metrics is CORRECT?
A) Process
Q422: Which process or function is responsible for
Q423: Which statement about IT service-management is CORRECT?
A)
Q424: Which are the elements of process control?
A)
Q426: What three elements make up the Service
Q427: Which statement about Service Asset and Configuration
Q428: What type of change is pre-authorized, low
Q429: Which are objectives of problem management? 1.
Q430: What does the 'C' in 'RACI' refer
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