What can be used to help determine the impact level of a problem?
A) Definitive media library (DML)
B) Configuration management system (CMS)
C) Statement of requirements (SOR)
D) Standard operating procedures (SOP)
Correct Answer:
Verified
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Q533: Why is ITIL successful?
A) It always guarantees
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Q539: When should a known error be raised?
A)
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