What is defined as a cause, or potential cause, of one or more incidents?
A) Change
B) Event
C) Known error
D) Problem
Correct Answer:
Verified
Q14: Which statement about service desks is CORRECT?
A)
Q15: Identify the missing word in the following
Q16: Which statement about a 'continual improvement register'
Q17: Which describes a set of defined steps
Q18: Which statement about emergency changes is CORRECT?
A)
Q20: Which is part of service provision?
A) The
Q21: Which of these should be logged and
Q22: How should the workflow for a new
Q23: Which two statements about an organization's culture
Q24: Which is a key requirement for a
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