Which of these should be logged and managed as a problem?
A) A user requests delivery of a laptop
B) A monitoring tool detects a change of state for a service
C) Trend analysis shows a large number of similar incidents
D) 'Continual improvement' needs to prioritize an improvement opportunity
Correct Answer:
Verified
Q16: Which statement about a 'continual improvement register'
Q17: Which describes a set of defined steps
Q18: Which statement about emergency changes is CORRECT?
A)
Q19: What is defined as a cause, or
Q20: Which is part of service provision?
A) The
Q22: How should the workflow for a new
Q23: Which two statements about an organization's culture
Q24: Which is a key requirement for a
Q25: When should the effectiveness of a problem
Q26: How does information about problems and known
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