Which competencies are required by the 'service level management' practice?
A) Problem investigation and resolution
B) Business analysis and commercial management
C) Incident analysis and prioritization
D) Balanced scorecard reviews and maturity assessment
Correct Answer:
Verified
Q50: Which guiding principle considers the importance of
Q51: Which dimension includes the knowledge needed for
Q52: What are guiding principles?
A) A set of
Q53: Which guiding principle is PRIMARILY concerned with
Q54: Which service catalogue view is considered beneficial
Q56: Why should some service requests be fulfilled
Q57: Which guiding principle focuses on reducing costs
Q58: What is the CORRECT definition of service
Q59: Which practice makes new services available for
Q60: What should be used to set user
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