Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
A) Service-based SLA view
B) Wholesale customer view
C) Retail customer view
D) Supporting services view
Correct Answer:
Verified
Q49: Which statement about the 'four Ps' of
Q50: Which guiding principle considers the importance of
Q51: Which dimension includes the knowledge needed for
Q52: What are guiding principles?
A) A set of
Q53: Which guiding principle is PRIMARILY concerned with
Q55: Which competencies are required by the 'service
Q56: Why should some service requests be fulfilled
Q57: Which guiding principle focuses on reducing costs
Q58: What is the CORRECT definition of service
Q59: Which practice makes new services available for
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