Which will NOT be handled as a service request?
A) The degradation of a service
B) The replacement of a toner cartridge
C) The provision of a laptop
D) A complaint about a support team
Correct Answer:
Verified
Q113: Which is a purpose of release management?
A)
Q114: What is a change schedule PRIMARILY used
Q115: Which role approves the cost of services?
A)
Q116: What is defined as an unplanned interruption
Q117: Which ITIL practice recommends performing service reviews
Q119: What does 'change enablement' PRIMARILY focus on?
A)
Q120: Which gives a user access to a
Q121: Which statement about the 'incident management' practice
Q122: Which practice includes conducting regular reviews to
Q123: Which practice provides users with a way
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