Which statement about the 'incident management' practice is CORRECT ?
A) It identifies the cause of major incidents.
B) It authorizes changes to resolve incidents.
C) It maintains detailed procedures for diagnosing incidents.
D) It resolves the highest impact incidents first.
Correct Answer:
Verified
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Q117: Which ITIL practice recommends performing service reviews
Q118: Which will NOT be handled as a
Q119: What does 'change enablement' PRIMARILY focus on?
A)
Q120: Which gives a user access to a
Q122: Which practice includes conducting regular reviews to
Q123: Which practice provides users with a way
Q124: Identify the missing word in the following
Q125: Which statement about the 'continual improvement' practice
Q126: Which practice includes the use of approaches
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