What is defined as an unplanned interruption or reduction in the quality of a service?
A) An incident
B) A problem
C) A change
D) An event
Correct Answer:
Verified
Q111: Which practice forms a link between the
Q112: Which statement about the 'change enablement' practice
Q113: Which is a purpose of release management?
A)
Q114: What is a change schedule PRIMARILY used
Q115: Which role approves the cost of services?
A)
Q117: Which ITIL practice recommends performing service reviews
Q118: Which will NOT be handled as a
Q119: What does 'change enablement' PRIMARILY focus on?
A)
Q120: Which gives a user access to a
Q121: Which statement about the 'incident management' practice
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