Which practice forms a link between the service provider and the users of services?
A) Change enablement
B) Service level management
C) Problem management
D) Service desk
Correct Answer:
Verified
Q106: What is defined as a change of
Q107: Which two practices use workarounds?
A) Change enablement
Q108: Which is an external input to the
Q109: Which statement about the 'change enablement' practice
Q110: What is recommended by the guiding principle
Q112: Which statement about the 'change enablement' practice
Q113: Which is a purpose of release management?
A)
Q114: What is a change schedule PRIMARILY used
Q115: Which role approves the cost of services?
A)
Q116: What is defined as an unplanned interruption
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