Which statement about problems is CORRECT ?
A) Problems are not related to incidents.
B) Problems must be resolved quickly in order to restore normal business activity.
C) Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
D) Problem prioritization involves risk assessment.
Correct Answer:
Verified
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Q129: Which does the ITIL service value system
Q130: An SLA is a service level agreement.
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A) Any financially
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