What is the MOST important reason for prioritizing incidents?
A) To ensure that user expectations are realistic
B) To ensure that incidents with highest impact are resolved first
C) To help information-sharing are learning
D) To provide links to related changes and known errors
Correct Answer:
Verified
Q152: Which describes a 'change authority'?
A) A model
Q153: What is the purpose of the 'monitoring
Q154: Which is one of the MAIN concerns
Q155: Which statement about outcome is CORRECT?
A) Outcomes
Q156: Which statement about the 'continual improvement model'
Q158: Which 'service level management' activity helps staff
Q159: Which practice has a purpose that includes
Q160: Which is a risk that might be
Q161: Which is an activity of 'problem identification'?
A)
Q162: Identify the missing words in the following
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