What is the purpose of the 'monitoring and event management' practice?
A) To restore normal service operation as quickly as possible
B) To manage workarounds and known errors
C) To capture demand for incident resolution and service requests
D) To systematically observe services and service components
Correct Answer:
Verified
Q148: Which statement about 'continual improvement' is CORRECT?
A)
Q149: Which is NOT a component of the
Q150: Which statement about value creating activities is
Q151: Which step of the continual improvement model
Q152: Which describes a 'change authority'?
A) A model
Q154: Which is one of the MAIN concerns
Q155: Which statement about outcome is CORRECT?
A) Outcomes
Q156: Which statement about the 'continual improvement model'
Q157: What is the MOST important reason for
Q158: Which 'service level management' activity helps staff
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