Which TWO Are Important Aspects of the 'Service Request Management

Which TWO are important aspects of the 'service request management' practice? 1. Standardization and automation
2) Providing a variety of channels for access
3) Establishing a shared view of targets
4) Policies for approvals

A) 1 and 2
B) 2 and 3
C) 3 and 4
D) 1 and 4