In a service operation,if the process requires specialized skills and resources,the process step should be closer to the
A)service provider.
B)supplier.
C)customer.
D)none of the above.

Question

Quizplus · Accepted Answer

If the process requires specialized skills and resources, it is best to keep the process step closer to the service provider who possesses the knowledge and tools to perform the task efficiently. This also ensures that the service quality is maintained and any issues can be addressed in a timely manner. Keeping the process step closer to the supplier or the customer may result in delays and compromises in the service quality.

In a Service Operation,if the Process Requires Specialized Skills and Resources,the