South Beach Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At South Beach Insurance, the new program represents ________ change.
A) motivated
B) innovative
C) adaptive
D) radically innovative
E) refusal to

Question

Quizplus · Accepted Answer

Innovative change is the introduction of a practice that is new to the organization. This form of change involves moderate complexity, cost, and uncertainty. It is therefore apt to trigger some fear and resistance among employees.

South Beach Insurance Is About to Begin Using a Program