Diego Has Been Hired as a Consultant to Review a Company's

Diego has been hired as a consultant to review a company's contracting and purchasing procedures. He began by reviewing recent contracts that were awarded and ones that the company lost. He also interviewed employees in both units to ascertain if there were any concerns regarding process, work flows, communication, and expectations. Diego learned that the company had a reward system in place for the number of contracts awarded and bonuses for higher amount contracts. Diego recommended a new system that rewarded contracts that benefitted the company's mission, regardless of financial amount. How was Diego applying the systems model of change?

A) as a method to identify positive and negative forces
B) as a comparison tool for feedback
C) as an aid during the strategic planning process
D) as a diagnostic framework
E) as a lever for change