Ethics provide guidance about what is considered right and wrong behavior.
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Q17: Today's environment, where people have access to
Q18: In order to streamline support, today's service
Q19: During the 2010s, changes to the service
Q20: Most companies now have fully proactive service
Q21: Having level one people handle as many
Q23: Processes describe how to perform tasks in
Q24: The purpose of access management is to
Q25: Once good processes are established, you do
Q26: Information management systems are the technology used
Q27: Good customer service means giving customers everything
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