Information management systems are the technology used to capture and distribute known solutions to incidents and answers to FAQs.
Correct Answer:
Verified
Q21: Having level one people handle as many
Q22: Ethics provide guidance about what is considered
Q23: Processes describe how to perform tasks in
Q24: The purpose of access management is to
Q25: Once good processes are established, you do
Q27: Good customer service means giving customers everything
Q28: Customer satisfaction reflects the difference between how
Q29: Of the service desks surveyed by HDI,
Q30: To be successful on a service desk,
Q31: _ is the total amount that a
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents