Customer satisfaction reflects the difference between how a customer perceives he or she was treated and how a customer expects to be treated.

Name: Customer satisfaction reflects the difference between how a customer perceives he or she was treated and how a customer expects to be treated.
Brand: Quizplus
Rating: 4.9 (30 reviews)

Question

Quizplus · Accepted Answer

Customer satisfaction is indeed determined by the difference between a customer's expectations of service quality and their perceptions of the actual service received.

Customer Satisfaction Reflects the Difference Between How a Customer Perceives