To be successful on a service desk, you need excellent ____ skills.
A)requirements analysis and programming
B)communication and problem solving
C)data mining and report generation
D)project management and business case writing

Question

Quizplus · Accepted Answer

Service desk roles primarily involve interacting with users to resolve their issues and concerns, which necessitates strong communication skills for clear understanding and effective problem-solving skills to address and resolve these issues efficiently.

To Be Successful on a Service Desk, You Need Excellent