In the 1970s, as companies focused on providing technical support, they realized the need to distinguish between ____.
A) construction of new systems and effective use of those systems
B) resolving incidents and identifying and resolving problems
C) project planning and detailed requirements analysis
D) installing technology and supporting it in a timely manner
Correct Answer:
Verified
Q29: Of the service desks surveyed by HDI,
Q30: To be successful on a service desk,
Q31: _ is the total amount that a
Q32: Which is true of early technical support
Q33: Off-the-shelf products are _.
A)software products developed in-house
Q35: In the 1970s, vendors tried to encourage
Q36: The term "help desk" was coined by
Q37: ITIL is described as _.
A)a set of
Q38: When was the definition of technical support
Q39: Where was ITIL developed?
A)United States
B)Australia
C)Canada
D)United Kingdom
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